We’re committed to delivering printed products that meet professional standards. If you believe your order is defective or does not meet expectations, please contact us in writing through our online support system within six (6) business days of receiving it. If we don’t receive your claim within this period, we’ll assume the order was accepted as satisfactory and will not be obligated to provide a refund or reprint.
Once your request is received, we’ll review it within five (5) business days and determine whether a refund or reprint is appropriate. We may ask for additional details or product samples to verify the issue.
If your custom print order is found to be defective, we will either:
Refunds are processed within 10 business days after receiving any required returns. Approved reprints will begin rush production within one (1) business day after confirmation.
Unless agreed otherwise, you must return the full original order to the address provided by our support team within 15 calendar days after a resolution is approved. Failure to do so may void eligibility for refund or reprint.
Refunds or reprints will not be provided for:
DesignPrint NYC’s responsibility is limited to the cost of the original order or a reprint. We are not liable for indirect, incidental, or consequential damages such as lost profits, business interruptions, or data loss.
For any order-related concerns, please contact our Customer Service Team at info@designprintnyc.com. We’re here to help ensure your satisfaction and handle your defective print, reprint, or refund requests efficiently.